Please note that we recommend that users should get medical advice and clearance from their doctors/dietitian before make changes to their diet. We are not responsible for issues that changes in diet might cause. KETONIX detects the presence of ketosis but does not give a quantitative indication of total plasma ketone concentrations. It should never be used to determine the degree of ketosis in medical crisis and therapies that require accurate plasma ketone measurements for monitoring. KETONIX is not a substitute for plasma values but maybe correlated to and by an individual's diet, exercise and metabolism rate. Not for Diagnostic use nor disease management, suitable for Over-the-Counter (OTC) use by the FDA. Class I Medical Device.
It is always great to have a shopping and shipping system that work together. We recommend setting up an email conﬁrmation during the KETONIX ordering process when putting in your shipping and billing details in order to receive your invoice and tracking number. This will save a lot of time and frustration contacting our support team.
Please note, processing and shipping times are separate entities. Our processing can take anywhere from 1 to 3 business days. We typically ship on Tuesdays and Thursdays.
30-Day Money Back Guarantee
Our 30-day money back guarantee gives you time to make sure you're happy with your purchase. If you need to return it for any reason, we'll happily provide you with a refund.
Our Return Policy
Your complete satisfaction with our product is guaranteed. Items may be returned within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for shipping.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days. Should the device be unused and still sealed, we will refund the full cost of the device. If the device is removed from it's sealed packaging your return will be subject to a restocking and sanitation fee of up to $20.00 USD.
To expedite exchanging for a new KETONIX, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment and notify us immediately at email@example.com Please retain all packing materials unless instructed otherwise from us. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. We will not be responsible for lost or damaged returned shipments.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. We will not reimburse you for unauthorized shipping expenses incurred.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses at our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return is received
System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization number can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 5-14 business days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment.
Credits to Your Charge Card
Credit card purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that we have received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.
If you would like to change or cancel an order please contact firstname.lastname@example.org . We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
Go to our websites www.KETONIX.com or www.KETONIX.co and log in. We are working hard to keep up with Windows and Mac updates. Sometimes we have updates for you to try that we post on our website and on our Facebook page. Please like us on our Facebook page to keep up to date.
Use the KETONIX as a compass to navigate to a lifestyle that achieves ketosis in a way that you can manage. By measuring often and observing what and how lifestyle and diet affects your ketosis you learn what food, fasting and activity works for you. The KETONIX reading is highly dependent on your ability to perform a measurement, e.g get the last air out of your lungs (highest concentration is in the bottom of the lungs). The reading is yours and personal. The important aspect is the trend of your readings with regard to your lifestyle actions. Changing the Ketogenic ratio of your food, different intensity of your exercising and fasting cycles will work differently for everyone. KETONIX is designed to give you feedback and empower you to create a “lifestyle that works for you”.
Within the newest software (version 2.1), nutritional Ketosis ranges from 4-30 PPM. If you go to settings you can set your KETONIX to the values that work best for you. Everyone is different and use the breath analyzer for different purposes.
To measure ketones without a computer with or without an internet connection is the same as our Pre-2015 model. You plug it in to a USB port, wait until there is a steady (non blinking) blue and then breathe into the mouthpiece. Included in the newest model (2017) is a rechargeable battery that you can also use to test your ketones without the use of a computer. The highest value is then displayed using the color led's inside the KETONIX. Blue = no or very small levels of ketosis, Green = Nutrional Ketosis, Yellow = elevated levels of Ketosis and Red = high levels of Ketosis.
We are all different and want to achieve different things, so we made the levels adjustable to everyone’s needs. To be able to have a feedback that suits you, you could deﬁne your own ranges or simply choose "Standard" or "Sport".
By dragging the knobs for green, yellow and red you can easily set range that gives you the most meaningful feedback. When you have completed customizing your defined feedback ranges, just hit Apply and it is saved to your KETONIX.
See examples of how you could set this feedback below.
Example Nutritional Ketosis range feedback #1
This example uses the Green range as the nutritional ketosis feedback.
- Set the Green knob at 40
- Set the Yellow knob at 70
- Set the Red knob at 90
- Then click Apply and it is saved to your device
Whenever you make a measure, a Green blinking LED will tell you that you are in a nutritional ketosis range. Yellow blinking LED will indicate a high indication and Red LED will indicate a very high indication of ketosis. If you have diabetes and hit a Yellow or Red indication, you should immediately check your glucose level!
Example Nutritional Ketosis range feedback #2
This example uses the Yellow range as the nutritional ketosis feedback.
- Set the Green knob at 25
- Set the Yellow knob at 40
- Set the Red knob at 70
- Then click Apply and it is saved to your device
Whenever you make a measure, a Yellow blinking LED will tell you that you are in a nutritional ketosis range. Green LED indicates to take action to rise your ketosis, Yellow indicates that you are in a nutritional ketosis range and Red indicates a very high ketosis level. If you have diabetes and hit a Red indication, you should immediately check your glucose level!
Before measuring, you need to tell the software where to save the data. So you need at least one proﬁle for yourself. If you have more than one user of the KETONIX unit, you should create a unique proﬁle for each person that use it. When one use it, select your proﬁle and your measures will be yours. To create a proﬁle, click on "Proﬁle" in the "Home" tab.
There is a checkbox that you can select if you let your measures be used in a community study, totally anonymously. We encourage you to do so, this will help us and you to ﬁnd out more about breath testing ketones. The data will not be traceable back to you from any analysis done.
To save your breath ketone level and other data like meals, exercise, body measures, blood values and get them charted at www.KETONIX.com you must provide your username and password for the www.KETONIX.com site.
They eat pizza, fries and drink beer, is the simple answer!! When you received your KETONIX, you are likely to test it all the time. When doing so, a normal reaction from others is to see if they are are burning a lot of fat (even if they don't follow a low carbohydrate, high fat diet).
Eating carbohydrate rich food and looking for ketones does not make sense. The body does not produce that much ketones while there is available circulation carbohydrates, unless you have diabetes type 1 and have very high blood sugar values.
However, the KETONIX reading may be high on high carbohydrate diets, but that is not from ketones metabolism. It will be from the process of breaking down those carbohydrates. This process is done via bacteria, called probiotics in your gut. If too much of this bacteria could cause a slowdown of your metabolism. There are studies that connects the probiotics to obesity and other metabolic issues relating to brain chemistry.
So, use our KETONIX for the intended use. For example: If you eat pizza and drink a beer then look for ketones ... you are not using it as intended.
(Do this when it is brand new or have been unused for a while) Start the software. The software will display a grey KETONIX dialogue box. Then plug the KETONIX into your computer. The software should now display a KETONIX of your unit identified and a message “Connected.” Now open the calibration dialog box. It is located in the “Settings” menu and called “Calibration.” When the dialog opens, click on the “Start” button. It will now start the calibration process. This takes some time. When the calibration is ﬁnished, the dialog box will close itself.The value should now be close to zero when the calibration is complete.
You can power your device either through a USB port on a computer, or the included battery.
Please, do NOT use a wall outlet or a car's lighter outlet to power the device. These outlets typically have a higher voltage than the Ketonix is rated for.
Do NOT have your device plugged in for longer than 24 hours at a time. Your sensor does get warm, and having it plugged in constantly can lead to damage to your device.
Improper use of the device will void your warranty.
Is it brand new? Has it been unused for a while? Have you changed the environment it is in? Give it some love by powering it up overnight (12 hours or more) with your USB plug. Unplug and let it cool down before you perform the calibration procedure (previous question). Make sure you have calibrated your KETONIX if it has been traveling or been unused for a while. There could be moisture in the sensor, to clear this out do the following procedure:
1) Power it on for 30 minutes.
2) Perform a couple of hard blow and draws into the mouthpiece
3) Let it be for another 5 minutes
4) Unplug and wait a minute
5) Plug-in and try again.
To get consistent readings it is very important to follow the same procedure each time.
You want the contents of your lungs to be exposed to the KETONIX, not air just halfway down your lungs. When exhaling into the mouthpiece, the exhale should be at least 15 seconds and it should be the last of the air in your lungs. Do Not take a deep inhale before you exhale. A good test is when you exhale 15 seconds or more and there is no more air possible to exhale. Both humidity and temperature can effect the readings. Taking a bunch of measures after one another might cause the readings to jump up a level if the concentration is on the borderline between two ranges. If making a multiple test, let it cool down unplugged between the tests.
The ability to “get the last air out of the lungs” (which have the highest concentration) is different for everybody. It is therefore not meaningful to compare two different people’s readings. The reading is personal and should be used as an indicator of how lifestyle changes effects ketosis.
First time you power the device, the sensor needs “power” for some time, must likely overnight. It will eventually initialize, please give it time. If you use it on a regular basis every day the initialization time will decrease. We recommend that you power it on over night when you just got it or have not used it for a while. Then calibrate the unit. When the calibration is done, it will decrease initialization time.
The software is compatible with the KETONIX 2015 Red/Blue, as well as the KETONIX USB 2017.
You have a 2015 KETONIX but the device is seen as "Connect your Ketonix" on the screen. Do you run your software on a Mac or Windows? We have a USB check to run here:
- Do you have some other software that can be interfering?
- Do you have the latest software downloaded (Version 2.1)?
- Is your System software updated?
- What does your ﬁrewall do to our software?
Maybe try to temporarily turn off your ﬁrewall, and allow KETONIX to run in your security settings. Don’t forget to restart your computer to see if it reads the ﬁxes you have tried. Common ﬁrewall issues are either the software is not allowed to run or the ﬁrewall does not allow the software to communicate with the internet.
Make sure you go to: www.KETONIX.com and log in. Use the same username and password for your profile that you set up. If you did not click on the activate link in the mail that was sent out to you when you first created an account with us you might not verified and thus not logged in. Reset password and make sure the system remembers the new password. My Values saved are not the values I see on the screen as I do my test. When testing with the software you have to press start first. Then exhale until you have emptied the air in your lungs. Then wait for the software to analyze your breath.
The USB model is the newest model. It has a better build quality, a detachable cable, and the package comes with an on-the-go battery as well. We do not offer our older 2015 models any longer.
It is indefinitely reusable. We have no exact data on the lifespan, however, they have been produced since 2013 and we have not yet had a sensor fail under normal usage and care.
We do not currently accept discount codes from our Swedish partners.
The services we use charge cards immediately because they receive a portion of the transaction. We can not change that aspect, unfortunately.
Canadian Customers due note that brokerage fees may be collected by UPS, USPS or FedEx respectively and we do not cover nor reimburse these fees. Upon completing an order you agree to these terms and conditions set forth by Ketonix North America.